Terms & Conditions

Terms & Conditions of Use and Sale
Please read carefully the following terms and conditions of use for the soop.style website (“Site”) and the ordering and sale of products (“Products”) to you (“Terms & Conditions”). Please save or print a copy of these Terms & Conditions, or store them in your computer, for future reference.

 

About Us
The Site and Products are provided by Soop. “We/us” refers to Soop as the context requires. The registered address for Soop is 16 Foster Road, Gosport Hampshire PO12 2JJ.
Soop is responsible for the sale of the Products to you and delivery within the UK.

 

Use of the Site
(a) You may access the Site solely for your own personal use. You must not use any content of the Site for any commercial or illegal purpose.
(b) By submitting any material to us (‘Material’) you acknowledge that we may copy, modify, distribute or create a derivative work from the Material in any manner that we shall determine. You will indemnify us if any third party takes action against us in relation to the Material.
(c) We reserve the right to charge you to access certain information on the Site. We will inform you where a charge will be incurred by you for accessing certain services or information.
(d) You must not cause any nuisance, annoyance or inconvenience to us, our customers or our users of the Site.
(e) You must not submit any Material which is false, for which you are compensated by any third party, that includes any information that references other websites, addresses, email addresses, contact information or phone numbers, is defamatory, offensive, menacing or obscene to the Site or which in our Judgment may cause nuisance, annoyance, damage or offence, inconvenience to us or any other person or which is illegal. We may remove such material from the site at any time without notice to, or consent by, you.
(f) We reserve the right to suspend the Site at any time for operational, regulatory, legal or other reasons. We may terminate your use of the Site with immediate effect if you breach any of these Terms & Conditions.
(g) You take responsibility for access to your computer or mobile device and you will maintain your account and password confidential and to the extent permissible by law, you accept responsibility for the activities that occur under your account or password.
Dealings with Third Parties
(a) The Site may provide links to other web sites or resources, and promotions of advertisers and merchants. As we have no control over such sites and third party resources, you acknowledge that we are not responsible for the availability of such external sites or third party resources, do not endorse and are not liable for any content, advertising, products, services or other materials on or available from such sites or third party resources.
(b) Any dealings by you with any third party on or through the site shall be solely between you and that third party and we shall not be responsible for any loss or damage that may arise from any such dealings, nor shall we be deemed to be acting as an agent for you in any such dealings.
Intellectual Property Rights
Except as expressly authorised by us or relevant third parties, you agree not to copy, download, adapt, alter, modify, rent, lease, loan, sell, distribute or create derivative works of any content of the Site, in whole or in part.
Disclaimers
(a) Your use of the Site is at your sole risk. The Site is provided on an “as is” and “as available” basis and we do not guarantee that the Site will be suitable for your purposes or requirements. If your device does not support relevant technology, you may not be able to use certain services or access certain information on the Site.
(b) The Site is accessed via the World Wide Web which is independent of us. Your use of the World Wide Web is solely at your own risk and subject to all applicable national and international laws and regulations. We shall have no responsibility for all information or service obtained by you on the World Wide Web.
(c) The content of the Site has been compiled from a variety of sources and is subject to change without notice. We use reasonable care in compiling and presenting the content of the Site, but we give no guarantee that the content is complete, accurate, error or virus free or up to date. We will have no responsibility for any variations in colour or appearance caused by your browser software or computer system. Product specifications and descriptions are not intended to be binding and are intended to only give a general description of the products.
(d) So far as permitted by law, we disclaim all warranties, conditions and other terms of any kind, whether express or implied, whether in contract, tort (including liability for negligence) or otherwise, including, but not limited to any implied term of satisfactory quality, fitness for a particular purpose, and any standard of reasonable care and skill. We will not be liable for any delay or failure to perform or comply with our obligations under these Terms & Conditions if the delay or failure arises from any cause, which is beyond our reasonable control.
Limitation of Liability
So far as permitted by law, and except in respect of death or personal injury arising from negligence, we exclude any liability for loss or damage of any kind resulting from the use of the Site (including the reliance upon any information contained on it). We are not responsible for any delay or failure to comply with our obligations under these Terms & Conditions. This does not affect your legal right to have Products sent within a reasonable time.
General Information
(a) These Terms & Conditions together with any further terms for the purchase of Products and documentation and materials referenced in these Terms & Conditions including our Delivery Options and policy on Returns constitute the entire agreement between you and us.
(b) Any failure by us to exercise or enforce any right or provision of the Terms & Conditions shall not constitute a waiver of such right or provision.
(c) These Terms & Conditions and the relationship between you and us shall be governed by the laws of England and the English courts shall have the exclusive jurisdiction over any dispute.
(d) We reserve the right to vary these Terms & Conditions and any of our policies from time to time, such variations becoming effective immediately upon posting to the Site and by continuing to use it, you will be deemed to accept any such variations.
You will be subject to these Terms & Conditions as in force at the time that you ordered Products from us, unless any change to those terms and conditions is required by law in which case it may apply to orders previously placed by you.
Acceptance
You agree that your order is an offer to purchase the Products from Soop and any associated delivery services from Soop as applicable as listed in your order. All orders are subject to acceptance by us. We may choose not to accept your order for any reason without liability to you.
After submitting an order, we will send you an order acknowledgement email with your order number and details of the Products you have ordered from us and details of any delivery services you have ordered from us.
Please note that this email is an acknowledgement that we have received your order and is not an acceptance of your order. Acceptance of your order and the formation of:
(a) a contract of sale for the Products between Soop and you; and
(b) as applicable a contract for any delivery services between you and Soop in respect of delivery to residents in the UK and will not take place unless and until the earlier of (i) the date on which Soop receives payment in full or (ii) when Soop dispatches the Products to you.
Pricing and Payment
We may vary the prices on our site at any time and without any notice.
Delivery charges are itemised on the order acknowledgement issued by Soop.
Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or cancel your order and notify you of such cancellation.
Any Products purchased prior to any markdowns or discount offered will not be refunded the difference.
Exchange and Refunds – Important
In the main, Soop offers a bespoke service. We have to cut, buy or print your fabrics on receipt of your order, and hand make garments and bags to your request. All fabrics and trimmings are cut to your individual specification and are therefore non-refundable.
The usual exchange and refund policy does not apply to bespoke and personalised products, and our products cannot therefore be returned or exchanged unless faulty or not as described. This doesn’t affect your statutory rights.
Cancellations – Bespoke Products
Because we are ordering and cutting fabrics and trimmings, we cannot accept cancellations for bespoke and personalised orders, unless within 48 hours of your order being placed. We’ll make this clear when you place your order.
Cancellations – Ready Made Products
This policy applies to Ready Made/Ready To Wear Products (as identified on the Site)  purchased from us and as set out below. If you are a UK consumer, you have the legal right to cancel your order within 14 days following your receipt or physical possession of the Products from us. If you wish to cancel your order using this legal right, you must inform us of your decision to cancel the contract in writing by emailing: enquiries@soop.style If you exercise your right to cancel the contract during the 14 days period after receipt of the goods, we reimburse you the cost of the goods using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back.
Please return the unwanted goods to us without undue delay and in any event not later than 7 days from the day on which you communicate your cancellation from the contract to us. Please return the goods in line with our Returns Policy. You will be responsible for the cost of returning the goods unless our Returns Policy provides that we will reimburse the costs of returning items or if we delivered items in error to you or they were damaged or defective.
Customer Service
The Soop customer service team act on behalf of Soop in respect of Delivery Services and provide customer services and complaint handling and can be contacted at enquiries@soop.style
Privacy Policy
Any personal data which you may provide us through the Site is subject to our Privacy Policy.
Your Data
Our relationship with you is based on trust. It is our policy to give you a private web browsing experience. For this reason, we do not require that you register and give us your name and email address unless an order is placed.
At the checkout area of our site, you will be required to register with us. At this point we do collect personal information about you. This information can identify you and includes details such as your name, mail address and email address. It is used to fulfil product orders or to respond to enquiries. This information is passed from your browser to our secure server. The information is held in our secure database.
We may contact you either by post, email or telephone. Primarily as customer service following up on any issues with an order or to answer any questions you may have. We will not send you any marketing or promotional emails unless you agree to it, when registering with the site. We will not pass on your e-mail address to any other company for marketing purposes.
If we change our privacy policy, we will post these changes to the web site so users are aware of what information we collect.
The information you provide is controlled by us; Soop. If you have any questions about data that we hold about you, you can contact us by emailing enquiries@soop.style
Third Party Relationships
We may disclose your personal information to third parties who perform functions on our behalf such as shipping, fulfilling orders, processing payments or data management. We will only provide these companies with the information which they need to carry out their services and they will not be permitted to use the information for other purposes. You also acknowledge and agree that in certain circumstances we may be obliged to disclose personal information relating to you to third parties, for example, in order to conform to any requirements of law or to comply with any legal process, to prevent and detect fraud and to protect and defend our rights and property.
In the event that we sell or buy any business or assets, it may become necessary to disclose your personal data to the prospective seller or buyer of such transaction. Areas of the site may contain links to other third sites that may be of interest to you.
Please be aware that we don’t have control over the content of these sites or their privacy practices.
Cookies
We have the utmost respect for the privacy of our online customers. Any information you provide us with will be securely protected and managed in line with current legislation. You can access and browse our website without having to disclose any personal data. By browsing and shopping on Soop’s website you are accepting and complying with the regulations outlined in the Cookie Policy below and in the Terms and Conditions provided on the site.
If you want to disable cookies you will need to do this by changing your website browser settings which are normally found under the tools or privacy tabs in your browser menu. Please note that disabling cookies may reduce the performance of our website on your computer. By continuing to use the site with your current browser settings, you consent to allow this site to use cookies.
What are Cookies?
This site uses internet cookies. These are small pieces of information that are stored by your browser on your computer to improve the speed at which it can access pages of our website, thereby giving you a better browsing experience. These cookies do not record or store any personal details and are harmless to your computer. Should you not wish to store cookies on your computer from our website or any other, it is possible to change the settings on your web browser to prevent cookies from being stored. Please note that disabling cookies may reduce the performance of our website on your computer.
What information do we collect?
If you buy from Soop, we will require information such as your first name and surname, email address, phone number and delivery and billing addresses. This information is required in order that we may process your order efficiently.
Some cookies collect information about browsing and purchasing behaviour by people who access this website via the same computer or device. This includes information about what pages you viewed, what products you added to your basket or purchased and generally how you navigated the site.
What are cookies used for?
In the main cookies are used for the effective operation of the website but additionally we use cookies to track the effectiveness of our website and deliver targeted marketing campaigns.
You can also take a look at the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org.
ENEWS SIGN UP: New fabrics, products & offers. Be the first to know.

Copyright © Soop 2018. All Rights Reserved.