Delivery & Returns
Soop currently only delivers to the United Kingdom by Royal Mail.
UK includes Northern Ireland, Scottish Highlands, Isle of Man and Isle of Wight.
For off-the-shelf/ready to buy/ready to wear items (as marked) please allow 2-5 working days for delivery within the UK.
For bespoke items please allow 2-6 weeks – on placement of your order we will advise timing. Note that we create each item to your specification and will purchase fabrics and notions accordingly which each differ in timing to secure. This is not quick, throwaway fashion, it is the production of a bespoke garment that you will use and update for years.
For bespoke orders we will keep you regularly updated on the status of your garment and anticipated timing.
If you urgently need delivery, please do email us at firstname.lastname@example.org and we will see what we can do for you.
Please note that unless otherwise stated on the Site, delivery times are estimates. Delivery times are not guaranteed delivery times and should not be relied upon as such.
Deliveries made by Royal Mail may require a signature on delivery. If you are unavailable, please nominate a secure delivery address where someone is available to sign.
Saturdays and Sundays are NOT classed as working days.
Soop cannot accept any liability for any delivery instructions which you give to the delivery company. If, for example, you ask the delivery company to leave your order in a different location to the one given at the time of your order (e.g. in a shed or garage, or with a neighbour), we cannot accept responsibility if you fail to receive the order.
We do not currently deliver to collection points such as: PO Boxes, Amazon lockers, Collect Plus, and Parcel Motel. If you nominate a collection point as your delivery address, we cannot accept responsibility if you fail to receive the order.